Built differently
Why Gosoft stays light and fast where most chat widgets slow your site down.
Under the hood
Built to be invisible - and instant.
A few reasons Gosoft feels lighter and faster than the chat box you’re used to.
Part of your page, not an iframe
Most chat tools inject a heavy iframe - a whole second webpage loaded inside yours, slow to start and walled off from your design. Gosoft mounts as a native, style-isolated element of your page: it loads in milliseconds and looks like it belongs.
Only what changes redraws
When a reply streams in, we repaint just the words arriving - never the whole window. The result stays smooth even on an old phone on a weak connection.
A few kilobytes, loaded in the background
One small script, a shared runtime, tiny per-widget bundles. It loads after your page and won’t drag down your speed or your Lighthouse score.
Private by default
No cookies at all - not ours, not anyone’s - and no tracking pixels. A visitor’s state lives in their own browser and expires with the session. If your privacy team wants analytics behind your consent tool anyway, that is one setting.
Yours, in any language
Themed to your brand down to the corner radius, and fluent in as many languages as your audience speaks - all from a single install. Not a generic grey bubble bolted onto the corner.
Side by side
Gosoft vs. a typical chat widget
The claims we make across the site, in one view.
| Feature | Gosoft | Typical chat widget |
|---|---|---|
| Native page element, not an iframe | Yes | Rarely |
| Loads in milliseconds, no Lighthouse hit | Yes | Often heavy |
| Answers from your own content, safety-checked | Yes | Varies |
| No cookies at all, first- or third-party | Yes | Rarely |
| GDPR-friendly, data kept in the EU | Yes | Varies |
| AI + human handoff in one tool | Yes | Varies |
Vendor review
The questions procurement actually asks
The same questions come up in every vendor review. Here are our answers, with the specifics rather than the reassurance, including the one that is less convenient for us.
- Where does our data live?
- On our own servers in Hetzner’s Helsinki data centre, backed up - encrypted - to Hetzner’s Falkenstein data centre in Germany. Both sites fall within the scope of Hetzner’s ISO/IEC 27001 certification. Gosoft Oy is not itself certified, and we do not claim to be.
- What about the AI part?
- That is the exception, so we would rather say it than have you find it. AI chat messages go to our sub-processor OpenAI Ireland Ltd, which may pass them to affiliates outside the EEA under Standard Contractual Clauses. Under OpenAI’s API terms, what we send is not used to train their models.
- Do you store visitor IP addresses?
- No. A visitor’s IP address is never written to our database or to any application log. It is held in memory only, long enough to rate-limit abusive traffic, and then discarded.
- How long do you keep it?
- Chat conversations are deleted 90 days after their last message, form submissions 90 days after they arrive, and leads and analytics after a year. A scheduled job removes the records outright rather than hiding them, at 03:00 in your workspace’s own timezone.
- Who can read your backups?
- Not us, from the server that makes them. Nightly database and file backups are encrypted with a 4096-bit public key, and the platform server holds only the public half - it can write a backup but cannot open one. The private key exists only on a separate backup machine.
The full detail, sub-processors included, is on our security page